These terms of sale apply between the owner of the SPAnet e-store (hereinafter Web Store) SPA Sanitaartehnika OÜ (registry code 10921899, address Rävala pst 19, 10143 Tallinn, hereinafter Seller) and the person making a purchase (hereinafter Buyer).
1. Validity of the sales contract and product information
1.1. The terms of sale apply when purchasing goods from the Web Store.
1.2. The prices of products sold in the Web Store are indicated next to the products. A fee for delivery of the goods is added to the prices.
1.3. Information about the goods (dimensions, material, care instructions for textiles) is provided in the Web Store directly next to the goods.
1.4. The Seller reserves the right to make changes to the terms of sale and sales prices.
2. Placing an order
2.1. To place an order, you must add the desired products (e.g. sanitary accessories or bathroom textiles) to the shopping cart.
2.2. To complete the order, you must fill in the required data fields and select the appropriate method of product delivery.
2.3. The amount of the fee is displayed on the screen, which can be securely paid via the Montonio payment environment.
3. Payments and billing
3.1. Payment takes place outside the Web Store in a secure payment environment mediated by Montonio Finance OÜ.
3.2. The Buyer can pay:
- With Estonian bank links (Swedbank, SEB, LHV, Luminor, etc.).
- With card payments (Visa/Mastercard).
3.3. The Seller does not have access to the Buyer's bank details.
3.4. The sales contract enters into force upon receipt of the amount payable to the Seller's bank account.
4. Delivery and shipping
4.1. Goods are sent within Estonia.
4.2. Delivery takes place through the Montonio Shipping platform, which allows you to choose between various courier services and parcel machines (e.g. Omniva, Smartpost, DPD).
4.3. Shipping costs are borne by the Buyer and the corresponding price information is displayed next to the shipping method.
4.4. Domestic shipments generally reach the destination specified by the Buyer within 5 working days from the entry into force of the sales contract. If the product is made to order and not in stock, the delivery time is approximately 6–8 weeks. A more exact time can be agreed with the Seller by email info@spanet.ee.
4.5. If the customer does not receive the parcel within the storage period and it is returned to the Seller, the Seller has the right to demand compensation for the costs related to returning the parcel in the amount of 10 €.
5. Right of withdrawal (14-day return right)
5.1. After receiving the order, the Buyer has the right to withdraw from the contract entered into in the e-store within 14 days in accordance with § 56 (1) of the Law of Obligations Act.
NB! Returned goods must be complete, in their original packaging and unused.
Hygiene condition: In accordance with § 53 (4) 41 of the Law of Obligations Act, the 14-day right of return does not apply to goods delivered in a sealed package which are not suitable for return for health protection or hygiene reasons and if they are opened after delivery (e.g. bathrobes, towels).
5.3. The costs of returning the goods shall be borne by the Buyer, unless the reason for the return is that the returned item does not correspond to what was ordered (e.g. a wrong product or a defective mirror).
5.4. Refunds for returned goods shall be made immediately, but not later than within 14 days. The Seller shall make the refund using the same means of payment as the Buyer used.
6. Right to submit a claim
6.1. The Seller is responsible for the non-compliance or defect of the goods sold to the Buyer, which existed at the time of delivery of the item and which becomes apparent within up to two years from the delivery of the goods.
6.2. The customer has the obligation to open the package and check the condition of the goods immediately upon receipt. If a defect is found (e.g. a broken mirror), customer support must be notified immediately (no later than within 24h) along with photographic evidence. In the event of a defect, the Buyer has the right to turn to the Seller by sending an email to info@spanet.ee.
6.3. The Seller is not responsible for defects that have arisen after the delivery of the goods due to the Buyer's action or inaction (e.g. wrong care when washing towels or wrong installation of accessories).
6.5. The Seller is not responsible if the actual color of the product differs from that displayed in the web store due to the settings of the customer's device (screen).
7. Direct marketing and processing of personal data
7.1. The Web Store uses the personal data entered by the Buyer only for processing the order and sending the goods.
7.2. More detailed terms are set out in the Privacy Policy.
8. Dispute resolution
8.1. If the Buyer has claims regarding the Web Store, they must be sent to the email address info@spanet.ee.
8.2. If the Buyer and the Seller are unable to resolve the dispute by agreement, the Buyer may turn to the Consumer Disputes Committee at the Consumer Protection and Technical Regulatory Authority.
Data Controller: SPA Sanitaartehnika OÜ
E-post: info@spanet.ee